July 18,
2001
MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND
AGENCIES
FROM:
Mitchell E. Daniels, Jr.
Director
SUBJECT:
Citizen-Centered E-Government: Developing the Action Plan
Electronic government is one of the five key
elements in the President's Management and Performance Plan.
The President's Budget outlined how we will focus our
e-Government initiatives on reforming the Government so that
it is citizen-centered. This memorandum describes our plan to
establish a task force to begin implementing the President's
initiative and asks for your assistance and support in these
efforts.
Within
our organizations, staff already know of many potential
opportunities for using information technologies to improve
the service we provide to citizens. Our approach, modeled on
the best practices of the private sector, is to tap into that
knowledge and use it to identify applications of Internet
technologies to reform the way our organizations do business.
Because e-Government is at the core of the
President's management agenda, I recently created the position
in the Office of Management and Budget (OMB) of Associate
Director for Information Technology and e-Government to lead
the effort in achieving the President's e-government vision. I
have asked Mark Forman, the new Associate Director, to lead an
interagency task force to define an action plan and road map.
We ask your help in establishing this task force of
knowledgeable individuals to identify high payoff e-Government
opportunities and set in motion a transformation of government
around customer needs. The task force will identify priority
actions to achieve strategic improvements the following four
areas of service:
- Service
to individuals: deploy easy to find one-stop shops
for citizens, including single points of easy entry to
access high quality government services;
- Service
to businesses: reduce burden on businesses by using
Internet protocols and consolidating the myriad of redundant
reporting requirements;
- Intergovernmental affairs: make it easier for
States to meet reporting requirements, while enabling better
performance measurement and results, especially for grants;
and
- Internal efficiency and effectiveness: improve
the performance and reduce costs of Federal government
administration by using e-business best practices in areas
such as supply chain management, financial management, and
knowledge management.
The task
force will operate as an interagency working group over a
period of five to six weeks, beginning later this month. I
have asked Mark Forman to act as the project executive for the
task force and report progress to me and an executive steering
committee. The task force will be successful only if it
comprises individuals knowledgeable in their agency programs
and experienced in government reform initiatives.
To
assist in this effort, I ask that you identify a senior
e-Government leader who reports directly to you, to work with
Mark in establishing the task force. Specific time commitments
for individuals participating from your Department or agency
will be determined on the basis of a discussion between your
e-Government leader and Mark. Please have your Department or
agency provide names and contact information for your
e-Government leader to Mr. Alex Wilson (wwilson@omb.eop.gov) at
202-395-3787. If you would like more detailed information,
Mark Forman can be reached at 202-395-1148.
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