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State of Public Sector Cloud Computing - Federal Labor Relations Authority
Case Study: Case Management System
Providing efficient and cost-effective access to case information by migrating the legacy, in-house case management system to a cloud-based platform
Vivek Kundra, U.S. Chief Information Officer
The Federal Labor Relations Authority (FLRA) recognized that its decade-old case management system was not supporting its mission to the fullest extent possible. FLRA’s users regularly experienced delays in searching and the system couldn’t keep up with expected growth. Additionally, the internal system had expensive software licensing costs.
Strategically, FLRA wanted to implement a shared electronic case management tracking system that would allow citizens to file cases and obtain documents electronically and then check the status of their cases. By using the cloud, FLRA intended to improve infrastructure and make existing IT and operations support more responsive to business needs while meeting regulatory compliance.
The FLRA selected Intuit’s Quickbase system as its platform to implement this new system. From requirements-gathering to completed development, the project took less than 10 months to implement. The cloud-based solution has provided FLRA with more rapid development at 25 percent of the original time to deploy. Users now use a modern browser-based user interface, and information collaboration capabilities have improved work efficiency. FLRA estimates that the total cost of ownership of its case management system has been reduced by nearly $600,000 over five years.
