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State of Public Sector Cloud Computing HHS
Case Study: Department of Health and Human Services – Supporting Electronic Health Records
State of Public Sector Cloud Computing
Case Study: Department of Health and Human Services – Supporting Electronic Health Records
Leveraging cloud-based CRM tools to support HHS in allocating grant funding for implementation of electronic health records
Vivek Kundra, U.S. Chief Information Officer
The Department of Health and Human Services (HHS) is leveraging cloud computing to support the implementation of Electronic Health Records (EHR) systems. HHS is planning for 70 Regional Extension Centers which will assist over 100,000 Primary Care Practitioners. To coordinate healthcare providers’ implementation of new EHR systems, HHS is deploying a cloud-based customer relationship and project management solution provided by Salesforce.com. The solution will support HHS’s Regional Extension Centers in the selection, implementation, and meaningful use of EHRs. Various implementation approaches can be analyzed to quickly identify best practices for EHR implementation as they emerge.
After reviewing internal and cloud-based solutions, the Office of the National Coordinator (ONC) decided that Salesforce.com offered the best CRM solution for a quick, inexpensive, and rapidly scalable implementation. The review process concluded that it would have taken over a year to implement an internally-based system. Leveraging the cloud solution, ONC was able to stand up the first phase of the Salesforce solution in less than three months after the award.
One of the advantages ONC anticipates from deploying a cloud-based CRM system is the ability to update the system as Regional Extension Centers start using it. More implementation phases are already planned to ensure that users’ needs are met. ONC expects to be able to quickly update future phases of the system in substantially less time, while doing it collaboratively with end users.
Download the full report: [PDF] [DOCX (Word 2007 Format)]
