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Customer Experience

News articles related to Customer Experience

Help Us Deliver A Digital-First Government

By: Clare Martorana, Federal CIO | 17 Nov 2023

In September 2023, The Office of Management and Budget published the Delivering a Digital-First Public Experience guidance. The guidance provides agencies with tangible actions and timelines to deliver a digital experience that meets the public’s expectation now and in the future.

  • guidance
  • digital-experience

  • Customer Experience EO- A more simple, seamless, and secure customer experience for the American public

    By: Clare Martorana | 13 Dec 2021

    The Customer Experience Executive Order calls the Federal IT Community into action since it is technology that underpins the Government’s ability to deliver a more simple, seamless, and secure customer experience for the American public.

  • customer-experience
  • customer-service
  • executive-order
  • it-modernization


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